Merkur Slots - Team Member; Nights

Position:
Team Member (Nights) – Maidstone

Hours per week: 40

Pay rate: £12.84 - £13.84 per hour. Night rate: £13.84 per hour between 23:00 and 06:00.

• Excellent communication and people skills with a passion for providing first‑class service.
• Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
• Can work on own initiative, as well as part of a team.
• Experience working in a retail, hospitality or gambling environment.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Attention to detail.
• Industry and compliance training will be provided.

• Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Ensure service rounds and refreshments are offered in line with brand guidelines.
• Monitor the actions and behaviour of customers, noting any behaviour considered suspicious and/or disruptive to the smooth operation of the venue.
• Assist with any administration as required to 100% accuracy.
• Help ensure that promotions run smoothly and are a success.
• Ensure that customer service is carried out in line with company standards and results in customer satisfaction.
• Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• Interact with customers through shift and intervene as appropriate; log interactions in accordance with policies.
• Maintain a high standard of personal presentation and brand dress code while on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

• 28 days holiday (including Bank Holidays)
• Quarterly bonus scheme
• Excellent career progression opportunities
• Contributory pension scheme
• Life assurance
• Discounts with high‑street retailers and restaurants through our benefits portal
• Employee assistance programme

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.