Receptionist - Part Time

Freedom Leisure is a leading charitable leisure trust committed to improving lives through leisure. We operate over 130 centres across England and Wales, delivering welcoming, inclusive, and accessible experiences to all members and visitors.

We are seeking an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. The successful candidate will be the first point of contact, providing a warm welcome at reception and delivering excellent service.

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

• Previous experience in a customer‑facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Hours:

8 hours per week, Saturdays (rota basis).

Salary: up to £5,301 per annum.

• Staff Shop and a range of discounts on cinema tickets, travel bookings, e‑vouchers, gift cards, days out, leisure activities and day‑to‑day spending.
• Discounted staff membership (including family members).
• Incremental holidays.
• Employee Assistance Programme – 24/7 confidential counselling.
• Company pension.
• Various insurance and saving schemes.
• Financial advice.
• Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings).
• Fully funded training and career progression opportunities.

Closing date: 17th July 2026

Please note:

If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.