Customer Service Specialist
Job in
Maidstone, Kent County, ME14, England, UK
Listed on 2026-07-11
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)
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