Customer Service Administrator

Role:
Customer Service Administrator

Location:

Marden, Tonbridge

Salary: £25,000 – £26,000 per annum (DOE)

Hours:

Monday to Friday 8am until 5pm

We are working with a leading distribution company who are actively looking for a Customer Service Administrator to start immediately. If you are a well‑organised and self‑motivated individual, with experience within a customer service or administration environment then this may be the role for you!

The customer service team acts as the first point of contact for customers via the telephone, email and trade counter. You will be processing orders on the internal system and liaising with all departments across the life cycle of an order. You will also manage queries and support the activities of the sales and buying teams.

• Responding to customer enquiries, developing your knowledge of packaging materials
• Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
• Serving customers face to face (incl. handling cash)
• General administration duties
• Liaising with Purchasing, Operations and Sales colleagues with regard to customer requirements

• Customer Service experience both via telephone and face‑to‑face
• Computer literate and an ability to learn new systems quickly
• Attention to detail
• Flexibility and willingness to react and help as situations arise
• Ability to multi‑task
• Take responsibility for key project deliverables
• A flexible, open, and positive attitude essential
• Geographical knowledge of the country and road network