Client Engagement Manager

Client Engagement Manager Permanent | Full-Time | Remote with Travel to London Head Office & Client sites on occasion

Help Businesses Bring Safe, Compliant Products to Market

At Food Alert, we’re passionate about creating outstanding client experiences and building relationships that last. As a Client Engagement Manager, you’ll play a key role in proactively engaging with our clients, understanding their needs, identifying risks, and ensuring they continue to receive real value from our services.

This is an exciting opportunity to join a growing team where your communication skills, commercial awareness and customer-first approach can make a genuine difference.

• You’ll take ownership of a defined portfolio of clients, ensuring every client receives meaningful engagement and feels valued.
• You’ll build strong relationships through proactive outreach, structured check-ins and thoughtful follow-up.
• You’ll help identify opportunities to improve the client experience, strengthen partnerships and support sustainable business growth.
• You’ll work closely with internal teams to resolve issues, share insight and ensure clients receive the right support at the right time.

This role offers the opportunity to work across a diverse client base, gaining insight into different businesses, challenges and requirements. You’ll be at the heart of the client experience, helping to spot concerns early, understand what clients need and turn feedback into positive action.

You’ll also have the opportunity to develop your commercial awareness, identify additional ways we can support clients and generate valuable referrals — always taking a consultative, client-first approach.

Are you naturally curious about what makes clients tick? Do you enjoy building relationships, solving problems and finding ways to make things better? If so, this could be the perfect opportunity for you.

• Proactive Client Engagement: Conduct regular outbound satisfaction calls and structured client check-ins across your portfolio.
• Listen & Learn: Gather client feedback, identify trends and capture meaningful insight to help improve our services.
• Spot Risks Early: Recognise signs of dissatisfaction or potential churn and take action before issues evolve.
• Resolve & Support: Triage client concerns, communicate clearly and work with internal teams to ensure timely resolution.
• Support Retention: Monitor client sentiment and engagement, supporting renewal conversations and helping reduce churn.
• Identify Opportunities: Recognise where additional services could genuinely add value and generate qualified referrals.
• Collaborate: Work closely with colleagues across the business to resolve issues, follow up opportunities and support wider initiatives.

We’re looking for someone who is confident, organised and genuinely passionate about delivering an excellent customer experience. You’ll be comfortable speaking with clients, building relationships and spotting opportunities to make a difference.

You’ll bring strong communication and interpersonal skills, excellent attention to detail and the ability to manage your own workload while working towards clear KPIs.

• Client Management
  
  Experience:
  
  Experience managing client or personnel relationships and working towards defined KPIs.
• Customer Focus: A genuine passion for building strong relationships and delivering positive client experiences.
• Commercial Awareness: The ability to recognise opportunities and approach commercial conversations in a consultative, client-first way.
• Organisation: Strong time management, attention to detail and the ability to manage multiple…