Technical Customer Service Advisor

Are you passionate about radio-controlled products? Whether you've developed your expertise through a hobby or a professional background, this could be the perfect opportunity to combine your technical knowledge with outstanding customer service skills. Our client is seeking a Customer Service Advisor to join their growing team, supporting customers across a wide range of radio-controlled products. You'll act as the first point of contact for customers requiring technical assistance, product advice, troubleshooting support, and aftersales care.

Customer Service Advisor

Key Responsibilities Deliver exceptional customer service via phone, email, and online channels. Provide technical support and troubleshooting guidance for radio-controlled products and accessories. Assist customers with product selection, setup, maintenance, and repairs. Resolve customer queries efficiently and professionally. Liaise with internal departments to ensure customer issues are resolved promptly. Process orders, returns, warranty claims, and product enquiries. Build strong customer relationships and promote a positive customer experience.

Customer Service Advisor

About You:

Previous experience within a customer service or technical support role. Strong knowledge of radio-controlled products, whether gained professionally or through a personal hobby. Confident troubleshooting mechanical, electrical, or technical issues. Excellent communication skills with the ability to explain technical information clearly. Enthusiastic, patient, and customer-focused approach. Strong problem-solving abilities and attention to detail. Good IT skills and ability to manage multiple enquiries.

Customer Service Advisor

What We Are Looking For :
You could be:
An RC enthusiast who enjoys building, racing, flying, or maintaining radio-controlled vehicles, aircraft, boats, or drones. A retail professional from the hobby, model, or RC sector. An experienced customer service advisor with technical product knowledge. Someone who enjoys helping customers get the most from their products. What's on Offer? Opportunity to work within a specialist and passionate industry. Supportive team environment.

Ongoing training and product development. Career progression opportunities. Competitive salary and benefits package. If you're passionate about radio-controlled products and enjoy helping customers solve technical challenges, we'd love to hear from you. Apply today or contact Kylie Andrews at Reed Business Support for a confidential discussion.