Credit Control Manager

The primary function of the Credit Control Manager is to manage the Credit Control function of the company, to pursue outstanding debts from customers, maximise bad debt recovery and lead operational improvements across the full Credit Control journey. The ideal candidate will have worked in the financial services sector, however if you have worked business to customer experience in a managerial role this would also be an advantage Qualifications and skills required .

Significant experience (3 years) in Credit Control, ideally within a Financial Services or regulated environment, including managing complex arrears cases and working with third party debt collection agencies and legal firms. Strong knowledge of debt recovery, legal enforcement processes, and regulatory requirements relating to consumer lending and arrears management, with the ability to manage cases confidently and make informed decisions independently.

Excellent communication, negotiation and customer service skills, with confidence managing high volumes of telephone-based customer contact, handling sensitive conversations professionally and achieving positive recovery outcomes. Strong analytical and data-handling skills, with the ability to interpret arrears trends, identify operational risks and produce meaningful reporting to support decision-making. Highly organised and self-motivated, with the ability to work independently, manage workload effectively and proactively progress recovery activity with minimal supervision.

Ability to identify and implement operational improvements to enhance efficiency and performance, including through automation and AI solutions. Experience using Microsoft Office applications, particularly Excel, alongside arrears management, CRM, workflow management, or case management systems. Hours of Work Normal hours of work are 37.5 per week, 8.30am to 5pm Monday to Friday with hybrid working offered. Benefits Benenden Healthcare Pension scheme Contribution towards glasses loan LTIP Free car parking