Spa Therapist

OUR HOTEL

Bridgewood Manor Hotel and Spa is located in Chatham, Kent, and is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms cater for corporate events, conferences, and weddings, and the spa is available for a range of treatments designed to rejuvenate and relax.

Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre.

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

• Deliver a full range of body and facial treatments to the highest professional standard, tailored to each individual guest.
• Conduct thorough pre-treatment consultations, ensuring all health conditions, contraindications and preferences are identified and respected.
• Create a consistently calm, welcoming and personalised environment from the moment the guest arrives to the moment they leave.
• Maintain treatment rooms to the highest standard of cleanliness, presentation and hygiene at all times.
• Confidently recommend and retail spa products as a natural extension of the treatment experience, not as a sales pitch.
• Anticipate guest needs and respond proactively, not just reactively.
• Handle any guest concerns or feedback with confidence, warmth and professionalism.
• Manage your schedule efficiently, minimising gaps and maximising treatment time.
• Contribute to the achievement of the spa's retail and treatment revenue targets.
• Stay up to date with industry trends, techniques, product knowledge and new treatment launches.
• Maintain high personal presentation and adhere to uniform standards.
• Complete all required records, consultation forms and treatment notes accurately.
• Support the opening and closing procedures of the spa as required.
• Ensure all tasks are carried out in line with the hotel’s service standards and brand values.
• Report any maintenance issues, equipment faults, or general wear and tear in a timely manner.
• Follow hotel policies relating to health & safety, security, guest data protection, COSHH and allergen protocols without exception.

• A recognised beauty therapy qualification, NVQ Level 2 and 3 or equivalent as a minimum.
• Demonstrable experience delivering a range of massage and facial treatments in a professional setting.
• A genuine passion for wellness and an instinct for exceptional guest care.
• Strong knowledge of health and safety, COSHH and professional treatment protocols.
• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
• Must be willing to work flexible shifts, including evenings and weekends as required.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.