Care Co-Ordinator

Bower Mount Medical Practice is a friendly and supportive GP practice in central Maidstone, caring for approximately 11,000 patients, including residents of local care homes. We are looking for a compassionate, organised and enthusiastic Care Coordinator to join our team and help patients access the care and support they need. This is a varied and rewarding role, with a particular focus on coordinating care for care home residents, supporting patients affected by cancer and providing social prescribing & personalised care support .

You will work closely with our GPs, healthcare professionals, care homes and local community services to help patients navigate their care, access appropriate support and improve their overall health and wellbeing. We would particularly welcome applications from individuals with experience in social prescribing, care coordination, community health, health and wellbeing or similar patient-facing roles . If you enjoy working with people, building relationships and making a positive difference to patients' lives, we would love to hear from you.

Care Home Coordination:
Support the care and wellbeing of care home residents by liaising with care home staff, GPs and other healthcare professionals to coordinate appointments, care reviews, referrals and follow-ups, ensuring residents receive timely and appropriate care. Cancer Care Coordination:
Support patients living with or beyond cancer by helping coordinate appointments, care reviews, follow-ups and access to appropriate health and support services. Social Prescribing:
Help patients access community groups, voluntary organisations, wellbeing services and other practical or emotional support that can improve their quality of life. Patient Support:
Act as a friendly and approachable point of contact for patients and carers, helping them navigate healthcare services and access the right support. Personalised Care:
Work alongside GPs and other healthcare professionals to identify patients who may benefit from additional support and help develop personalised care plans. Multidisciplinary Working:
Liaise with hospital teams, social prescribing services, care homes and other professionals to ensure patients receive coordinated care. Care Navigation and Follow-up:
Support patients with appointments, referrals and follow-ups, including home visits where appropriate. Record Keeping:
Maintain accurate patient records, monitor progress and support relevant practice and Primary Care Network (PCN) initiatives. Team

Collaboration:

Work closely with the wider practice team, escalating clinical or safeguarding concerns appropriately and contributing to improvements in patient care.

Essential Criteria Previous experience in a patient-facing, health and social care, community support or similar people-focused role. Excellent communication and interpersonal skills, with a compassionate and empathetic approach. Ability to build positive relationships with patients, carers, healthcare professionals and external organisations. Good organisational skills, with the ability to manage tasks, prioritise workloads and follow up patient needs. Confident using IT systems and maintaining accurate records.

An understanding of confidentiality, safeguarding and the importance of providing person-centred care. GCSE English and Mathematics (or equivalent). Full UK driving licence, as the role may involve home visits. Desirable Criteria Experience in social prescribing, care coordination, community health, health and wellbeing or a similar role. Experience supporting patients affected by cancer, long-term conditions or complex health and social needs.

Knowledge of cancer support services, including Macmillan Cancer Support and relevant care pathways. Previous experience working within a GP practice, primary care or alongside multidisciplinary healthcare teams. Familiarity with EMIS, Docman or other electronic patient record systems. NVQ Level 2/3 or equivalent qualification in Health and Social Care, or relevant training in motivational interviewing or coaching. Experience supporting individuals with mental health needs or working with local community and voluntary sector organisations.

A friendly and supportive working environment within an established GP practice. 25 days' annual leave per year (pro rata). Free on-site staff parking. Opportunities for training, professional development and expanding your knowledge and skills. The opportunity to make a meaningful difference to…