2nd Line Support Engineer

2nd Line Support Engineer

Remote (Kent-based only) - Maidstone HQ
Must be a driver with own car

£28k - £32k DOE

Do these questions sound like you?

• Are you a 2nd Line Engineer who enjoys owning issues end-to-end, not just passing tickets on?

• Do you have strong Microsoft 365 and Azure administration experience and like digging into problems using Power Shell?

• Are you Kent-based, happy working remotely, but available to attend sites when needed?

If so, this could be a great next step.

The Role

We are recruiting for a growing IT services business based in Maidstone who are looking for a proactive 2nd Line Support Engineer to join their support team.

Although this is a remote role, you must live in Kent, be a driver, and have access to your own vehicle for occasional client visits.

You will act as an escalation point for 1st Line, take ownership of more complex technical issues, and support senior management when required. This role suits someone who enjoys problem-solving, researching solutions independently, and seeing issues through to resolution.

You will also support project delivery and contribute to improving systems, processes, and documentation.

What you will be doing

• Acting as escalation from 1st Line Support

• Taking ownership of complex tickets and seeing them through to resolution

• Administering and configuring Microsoft 365 and Azure environments

• Supporting users and systems across cloud and on-prem platforms

• Using Power Shell for administration, troubleshooting, and automation

• Working directly with senior management on technical issues

• Assisting with implementations and project work

• Researching solutions when faced with unfamiliar technical challenges

• Providing remote support and occasional onsite support to Kent-based clients

• Documenting fixes and contributing to knowledge base articles

What they are looking for

Essential:

• Strong experience in a 2nd Line IT Support role

• Solid Microsoft 365 administration (Exchange, SharePoint, Entra  / Azure AD, Intune)

• Azure administration and setup experience

• Good working knowledge of Power Shell

• Ability to work independently and take ownership of escalated issues

• Confident troubleshooting Windows environments

• Strong customer service and communication skills

• Comfortable supporting senior stakeholders

• Kent-based

• Full UK driving licence and own car

Desirable:

• Windows Server experience

• Active Directory, DNS, GPO

• Virtualisation (Hyper-V / VMware)

• Networking fundamentals (switches, VLANs, firewalls)

• RMM tools and automation

• Exposure to projects or migrations

• Microsoft certifications

Why this role?

• Remote role with local client work

• Varied technical challenges

• Opportunity to develop Azure and Power Shell skills further

• Supportive team environment

• Genuine ownership of your work

• Growing business with room to progress