UX Researcher​/Strategist

UX RESEARCHER / STRATEGIST

This is a fully remote role with quarterly travel to the Kent office in Maidstone or London. There may also be occasional travel to client meetings. Offices are available to work from in Leamington Spa and Maidstone.

We’re a company that cares about the humans behind the tech. At LAB, we believe in the power of digital to reshape the world for good. That belief drives the work we do every day, and we're proud to support our team as they create innovative solutions that make a real impact for our clients.

As part of the Human First Collective – alongside Reflect Digital (digital marketing) and Aspiration Digital (our non‑profit digital skills conference for students) – we’ve built a culture that encourages people to love what they do and do what they love. We’re deeply committed to the growth and development of our people, and we take pride in creating an environment where everyone can thrive.

Our shared mission is grounded in a deep understanding of human behaviour, which we apply to the design and delivery of digital solutions that challenge the norm and help reshape the digital world.

With a broad portfolio of work – from major household brands to disruptive startups, and even internal initiatives aimed at making the world a better place – every day brings new challenges, opportunities, and inspiration.

At LAB, we’re all about creating outstanding digital solutions with people at the heart of everything we do. Sound like your kind of vibe? Great! Let’s talk about you.

This is no cookie‑cutter job ad because you’re no cookie‑cutter UX‑er. As our UX Researcher & Strategist, you’ll have the freedom to flex your analytical and creative muscles, blending the art and science of research methodologies, human behaviour, brand intelligence and digital product solutions. We’ll ensure you’re equipped with all the support, training, and mentoring you need to thrive, grow, and have fun while you’re at it.

We’re looking for someone with strengths in user research, user experience and accessibility, but if you think you don’t quite cover it all yet, we’d still like to hear from you. You might be a researcher with established experience in qualitative, quantitative and product roadmaps, or someone looking to grow and flex your skillset. While not essential, if you have an interest and skills in copywriting and brand, this would be a great advantage.

You’ll collaborate with our teams and clients to define, evidence and optimise memorable digital experiences that are as functional as they are beautiful. You’ll shape experiences that meet audience needs, align with business goals, and push the boundaries of technology and creativity.

By combining qualitative, quantitative and behavioural science principles, you’ll ensure that UI, UX and design meet needs and delight audiences. You’ll use prioritisation and measurement frameworks to drive business impact, underpinned by a Jobs to be Done approach. Whether it’s stakeholder alignment or internal collaboration, you’ll confidently articulate outcomes and mobilise the people around you. There’s no shortage of opportunity to make an impact and grow your skillset.

• Define research programmes, including methodology, activities, outputs and outcomes
• Plan and create research programme material, including agendas, test plans, discussion guides, surveys and experimentation roadmaps
• Conduct quantitative research sessions, including 1:1 audience interviews, moderated usability testing and focus groups
• Conduct qualitative analysis, including digital behaviour data, customer data and survey responses
• Synthesize research findings into collated findings, slides, charts, diagrams, reports, recommendations and product roadmaps
• Present findings and proposals to senior stakeholders in a compelling way that demonstrates business outcomes

• Develop personas, journey maps, flow diagrams, service design, and UX strategy that represent the audience’s experience, needs, and behaviours.
• Plan validation and testing sprints
• Define and scope user stories and product briefs