Bank KMPN Support Analyst

We’re recruiting a System Support Analyst to provide hands on support for the implementation of the ICE order communications system across Kent & Medway.

You’ll assist with system configuration tasks, update templates and catalogues, run basic testing, and help resolve setup issues during deployment. This role focuses solely on implementation activity and go live support, working under the direction of senior technical staff to ensure a smooth and consistent rollout.

Maidstone and Tunbridge Wells NHS Trust is one of the best performing hospital trusts in England. We are regularly in the top five for emergency department performance and offer some of the fastest access to cancer treatment in the country.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in west Kent and East Sussex. With a dedicated and diverse team of over 7,000 staff we provide specialist cancer services to over two million people through the Kent Oncology Centre.

We operate from three main clinical sites:
Maidstone Hospital, Tunbridge Wells Hospital and Fordcombe Hospital, and provide outpatient clinics across Kent and East Sussex.

Looking for flexible working? We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part-time staff).
• Membership in the NHS Pension Scheme
  , with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

• IT related qualification at Level 3 or equivalent experience.
• Evidence of CPD

• Exposure to and understanding of IT systems, databases and information security.
• Understanding of config management or computer programming processes.
• Understanding of ITIL processes.
• Experience with Microsoft 365 and standard desktop technologies.
• Experience maintaining documentation.
• ITIL Foundation or experience in an ITIL-aligned environment.
• NHS or pathology experience.
• Experience supporting clinical users.
• Experience with ITSM tools.

• Strong customer service and communication skills.
• Ability to explain technical issues to non technical users.
• Ability to prioritise workload.
• Basic troubleshooting skills.
• Ability to follow procedures.
• Ability to work collaboratively.
• Understanding of pathology workflows.
• Basic data analysis skills.

All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.