Platform Engineer

The platform is a set of technologies, tools, and services that enable others to build on top of it.

The Platform Engineer is responsible for the on-going deployment, management and maintenance of development and production environments within Azure cloud infrastructure.

Working within the Cloud Platform Team, alongside colleagues from across the Platform and Products Teams, as well as Enterprise Architecture, Compliance, Information Security, Customer IT, the Platform Engineer drives quality and repeatability into their work through a mixture of Software / Dev Ops methodologies and Reliability Engineering.

Create consistent, automated environments across all tiers, proactively test and tune all aspects of the infrastructure, streamline CI/CD processes, monitor and respond to system alerts and continually work to optimise the performance, security, reliability and cost management elements of our systems.

Main duties and responsibilites

The Platform Engineer works closely with Digital Workplace, Security, Infrastructure and Service Delivery teams to implement, maintain and support the organisation's endpoint management ecosystem. The role is responsible for ensuring endpoint devices remain secure, compliant, reliable and effectively managed throughout their lifecycle while delivering a positive user experience across the business.

Ultimately, this role contributes to the delivery and continual improvement of device management services and workplace technologies that support the organisation's operational and strategic objectives.

Support the administration, maintenance and continuous improvement of the organisation's Endpoint Management platform

Manage endpoint devices throughout their lifecycle, including provisioning, deployment, maintenance, refresh and retirement activities

Configure and maintain Microsoft Intune, Autopilot and associated endpoint management technologies

Implement and support endpoint compliance policies, configuration standards and security controls in accordance with organisational requirements

Package, test, deploy and maintain applications across Windows, macOS, mobile and virtual desktop environments

Support vulnerability remediation activities by identifying, assessing and resolving endpoint security risks

Administer mobile device management services, including enrolment, configuration and policy management for smartphones and tablets

Support enterprise print management services, ensuring reliable and secure printing capabilities for users across the organisation

Maintain and support Azure Virtual Desktop (AVD) environments to ensure availability and performance

Investigate and resolve endpoint, application and workplace technology incidents and service requests, taking ownership through to resolution

Develop and maintain automation and scripting solutions to improve operational efficiency and consistency

Produce and maintain technical documentation, operational procedures and knowledge articles

Work collaboratively with internal teams and third-party suppliers to support service delivery and technology improvements

Proactively identify opportunities to improve device management services, user experience and operational processes

Keep up to date with emerging endpoint management technologies, security practices and industry best practices

About youYou'll be passionate about technology and delivering a high-quality end-user experience. You'll enjoy problem-solving, continuously learning new technologies and working collaboratively with colleagues across the business.

Experience working within a large-scale enterprise endpoint management environment

Experience administering Microsoft Intune and Endpoint Management solutions

Understanding of endpoint compliance, device security and…