Courier Support Coordinator

Job Description

Posted Sunday 5 July 2026 at 00:00 | Expires Saturday 1 August 2026 at 23:59

Location: Maidstone (ME20 7DL
) – Shift Pattern:
Any 5 days over 7

Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.

What You’ll Be Doing Day to Day as our Courier Support Coordinator

As a Courier Support Coordinator, you’ll be the on‑site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escape, and keep the operation flowing seamlessly—so our customers get the great experience they expect.

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

• Current UK driving licence.
• Solid understanding of the self‑employed courier model.
• Experience working in a fast‑paced, customer‑focused operational environment.
• Strong problem‑solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and elevate risks quickly.

Evri is committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves.

We are the UK’s most accessible delivery business, partnering with Scope to improve delivery for customers and support colleagues and couriers who need extra help.