Maintenance Associate

We are seeking a reliable and proactive Maintenance Associate to join our busy Maintenance team on a full-time basis. You will be responsible for supporting the day-to-day maintenance of the hotel, ensuring the upkeep, safety and presentation of the property and its facilities.

First impressions are everything. And you’ll set the tone for every guest’s stay. When a guest walks into our hotel – they should feel welcomed, comfortable, and confident that everything is maintained to the highest standard. Your dedication will help create an environment where guests can settle in, relax, and enjoy a seamless stay from the moment they arrive.

• Carry out repairs and resolve maintenance issues throughout the hotel in a timely and professional manner.
• Respond promptly to guest maintenance requests, ensuring minimal disruption to their stay.
• Complete planned preventative maintenance on hotel facilities, equipment, and systems.
• Maintain the hotel's physical appearance and operational efficiency, including electrical, plumbing, mechanical, and general building maintenance tasks.
• Work closely with all departments across the hotel, building strong working relationships and delivering excellent internal customer service.
• Identify and report any developing maintenance concerns or larger engineering works to the Maintenance Manager.
• Support energy-saving initiatives and environmentally sustainable practices throughout the hotel.
• Assist with the organisation, control, and ordering of maintenance supplies and inventory.
• Ensure all work is carried out in line with health and safety regulations and company standards.
• Help maintain a safe and welcoming environment for both guests and colleagues.

• Previous experience in a maintenance, facilities, or engineering role, ideally within hospitality, hotels, or a customer-focused environment.
• A practical, hands-on approach with the ability to troubleshoot and solve problems efficiently.
• Basic knowledge of electrical, plumbing, mechanical, or general building maintenance.
• Strong communication skills and the ability to work collaboratively with colleagues across different departments.
• A proactive attitude with excellent attention to detail.
• To be part of our call out team, to be on call and attend the hotel when needed.
• Flexibility to work a variety of shifts, including weekends and bank holidays, as required by the needs of the business.

• Complimentary Leisure Club membership.
• Global hotel discounts for you, friends & family.
• Access to Benefit Hub for unlimited deals from retailers to restaurants and more.
• Training, development and endless career progression.

The position requires working 40 hours per week over 5 days, with flexibility to work both early and late shifts.

If this sounds like the right opportunity for you, we'd love to hear from you.