Customer Experience Manager

Customer Operations Manager – Adventure Sports Industry

Salary: c. £40,000 (negotiable) – paid at 80% initially
Working Pattern:
Fri–Sun (3 days) until September, then 4 days per week

Zest4

Talent are delighted to be recruiting a Customer Operations Manager for an established and rapidly growing adventure sports business.

This is a fantastic opportunity to join a company with ambitious growth plans and a strong focus on customer experience and operational excellence.

Working Pattern & Salary

• 3-day working week (Friday, Saturday and Sunday) until September

• Moving to a 4-day week from September

• Paid at 80% of the full-time salary during this period

• Expected to transition to a 5-day week within 12 months, returning to full salary

The Role
Reporting to the Head of Operations, you will oversee day-to-day site performance, ensuring smooth operations, excellent customer journeys, and full compliance standards.

Key Responsibilities

• Manage daily site operations and customer experience delivery

• Achieve KPI and service performance targets

• Plan staffing rotas and identify recruitment needs

• Maintain safety, regulatory, and compliance standards

• Lead staff reviews, performance monitoring, and record keeping

• Support apprentices and Customer Experience team development

About You
You will be organised, proactive, and an inspiring leader, ideally from a customer-focused environment such as hospitality, leisure, or visitor attractions.

Interested?
Please contact Michelle at Zest4

Talent or apply today for an initial telephone interview.

Zest4

Talent are a specialist recruitment agency committed to equal opportunities and inclusivity