Head of Welfare

Position: Head of Welfare (Permanent)
Head of Welfare Services Maidstone £55,000 + Benefits Monday - Friday, 9:00am - 5:30pm

Lead With Purpose. Make a Real Difference.

A dynamic and fast-paced charity is seeking an experienced Head of Welfare Services to lead a vital programme supporting veterans facing homelessness and complex challenges. This is a rewarding opportunity to shape and deliver life-changing support to those who have served.

You will take strategic and operational responsibility for a 28-bed HMO providing emergency and ongoing accommodation for veterans. Leading a dedicated team of three, you will oversee referrals, risk assessments, safeguarding, and the delivery of an 18-month holistic support programme designed to empower veterans towards independence.

This is a hands-on, reactive leadership role that requires resilience, compassion, and strong strategic oversight.

The Role - Head of Welfare Services

As Head of Welfare Services, you will:

Provide strategic leadership and stakeholder management across welfare services

Lead and manage the day-to-day operations of the emergency accommodation programme

Oversee referrals, conduct risk assessments, and ensure effective safeguarding practices

Develop, review and maintain welfare policies and strategic plans

Work collaboratively with internal teams to ensure the smooth running of the HMO, escalating risks and concerns appropriately

Build strong partnerships within the military community and wider charitable sector

Produce detailed performance reports for senior management, the Board and sub-committees

Contribute to annual planning and long-term development strategies

Oversee budgets and ensure effective use of funding

You will work closely with a Step-In Officer, Welfare Officer and Employability Coach to ensure veterans receive tailored, joined-up support.

About You

We are looking for a confident, strategic and motivational leader who brings:

Proven experience in welfare, safeguarding or support services

Experience supporting individuals with complex needs including homelessness, mental health and addiction

Strong risk assessment and case management experience

An engaging, empathetic and resilient leadership style

Excellent decision-making skills with the confidence to manage challenging situations

Strong analytical and report-writing abilities

Experience managing budgets and working within funded programmes

First Aid training (or willingness to obtain)

DBS clearance (or willingness to undertake a check)

Why Apply?

Opportunity to lead a high-impact veterans' support programme

Strategic influence within a respected charity

A varied and rewarding role where no two days are the same

Competitive salary and benefits package

Supportive and mission-driven environment

This is an urgent requirement, and we are keen to appoint an experienced Head of Welfare Services who can start as soon as possible.

If you are passionate about supporting veterans and have the leadership experience to drive meaningful change, we would love to hear from you