Cluster Revenue Manager

Cluster Revenue Manager – Resorts

BGAM Hospitality

Location:

Remote / Hybrid (UK portfolio travel as required)

We are seeking a highly commercial and analytical Cluster Revenue Manager – Resorts to lead revenue strategy across a portfolio of multi-dimensional resort hotels.

This is not a rooms-only role.

You will be responsible for driving total revenue performance across:

• Rooms (occupancy, ADR, RevPAR)
• Golf (green fees, memberships, societies)
• Leisure & Spa
• Food & Beverage
• Meetings & Events

Working closely with General Managers and the Group Director of Revenue, you will implement dynamic, data‑led strategies that maximise profit, market share, and asset value.

• Develop and execute integrated revenue strategies across multiple resort properties
• Drive performance across all revenue streams, not just rooms
• Align pricing and commercial strategy with demand patterns, seasonality, and local market conditions

• Manage daily rate strategy and inventory controls across all channels
• Optimise channel mix with clear focus on:
  • Direct bookings and value‑add strategies
  • Controlled OTA contribution
  • Corporate, leisure, and group segments
• Ensure rate parity and distribution efficiency across all platforms

• Support pricing strategies for:
  • Golf memberships and society business
  • Spa and leisure utilisation
  • Meetings, events, and function space
• Identify opportunities to package and upsell across departments to drive total spend per guest

• Produce accurate weekly and monthly forecasts, budgets, and pace analysis
• Lead revenue meetings with clear, actionable insights
• Track and drive performance against key metrics:
  • RevPAR, ADR, Occupancy
  • TRevPAR and total revenue flow‑through
• Provide clear recommendations to improve performance, not just report on it

• Work closely with Sales, Marketing, and Operations teams to ensure alignment
• Support General Managers in understanding and executing revenue strategy
• Act as the commercial lead across the portfolio, challenging assumptions and driving accountability

• Ensure accuracy and optimisation of all revenue systems (RMS, PMS, CRS, channel managers)
• Maintain clean, reliable data to support decision‑making
• Continuously review and improve processes and reporting

• Proven experience in hotel revenue management, ideally across multiple properties
• Strong understanding of resort or full‑service hotel operations
• Demonstrable track record of improving RevPAR, ADR, and total revenue performance
• Highly analytical with the ability to turn data into clear, commercial action
• Experience with revenue systems, Excel, and distribution platforms
• Strong stakeholder management skills with the confidence to challenge and influence

• Experience with golf, spa, or membership‑based revenue streams
• Experience working with major brands (e.g. Marriott International, IHG Hotels & Resorts, Accor)
• Familiarity with branded systems and reporting tools
• Experience in a cluster or regional role

• A commercial mindset first, analytical second
• The ability to manage complexity across multiple revenue streams
• Confidence to challenge underperformance and drive change
• Strong attention to detail with a focus on execution
• Pace, ownership, and accountability

• Competitive salary
• Opportunity to shape revenue strategy across a growing resort portfolio
• Exposure to complex, high‑value assets
• Career progression within a fast‑growing hotel management company
• Supportive but performance‑driven environment

If you are a commercially focused revenue leader ready to move beyond rooms revenue and take ownership of total resort performance, we want to hear from you.