Facilities Helpdesk Manager

Facilities Helpdesk Manager
- Maidstone
- Kent- 45k
- Full Time Office Position

My client, a leading maintenance provider, are recruiting for an experienced Facilities Helpdesk Manager to manage their busy team based in Maidstone, Kent.

This is an excellent opportunity for an experienced facilities or maintenance professional who has a strong background in managing a busy helpdesk operation, scheduling engineers and tradespeople, and ensuring planned and reactive maintenance works are delivered efficiently.

The successful candidate will be responsible for the day-to-day management of the helpdesk team, ensuring all maintenance requests are logged, prioritised, scheduled and completed within agreed timescales and service levels.

Key responsibilities

• Manage and lead a busy facilities helpdesk team, ensuring workloads are effectively managed and service levels are maintained.
• Schedule and coordinate engineers, plumbers, electricians and other tradespeople.
• Allocate reactive and planned maintenance works based on priority, location, availability and required skill set.
• Manage the scheduling and delivery of PPM programmes, ensuring all planned preventative maintenance is completed within required timescales.
• Monitor outstanding jobs and ensure engineers and contractors are completing works within agreed SLAs.
• Liaise with engineers, tradespeople, contractors, clients a...