Customer Care Manager
Job in
Weavering, Maidstone, Kent County, ME14, England, UK
Listed on 2026-09-18
Listing for:
ACS Automotive Recruitment
Full Time
position Listed on 2026-09-18
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Customer Care Manager - Main Dealer Aftersales Department
Competitive on experience
Maidstone
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T
Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Apply with us today.
Duties and
Responsibilities include:
As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
Leading and developing a team of 4 Service Advisors
Acting as the main point of contact for customer care and escalations
Handling and resolving customer complaints professionally
Driving NPS scores and customer satisfaction KPIs
Reporting performance and insights to senior management
Overseeing daily operations to ensure a smooth and efficient service department
Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
Keyloop/Drive experience an advantage.
Ability to work independently in a busy, pressured environment is essential.
Technical skills and experience are essential.
Well-presented and hold excellent interpersonal organisational skills.
For further details on this Supervisor/Reception Team Leader role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy
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