Customer Care Manager
Job in
Maidstone, Kent County, ME14, England, UK
Listed on 2026-09-21
Listing for:
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Full Time
position Listed on 2026-09-21
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Customer Care Manager - Main Dealer Aftersales Department
Competitive on experience
Maidstone
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T
Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade!
Duties andResponsibilities include:
- As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation
, leading the Service Advisor team and driving an exceptional customer experience. - Leading and developing a team of 4 Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
- Keyloop/Drive experience an advantage.
- Ability to work independently in a busy, pressured environment is essential.
- Technical skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×