Customer Care Manager
Job in
Weavering, Maidstone, Kent County, ME14, England, UK
Listed on 2026-09-23
Listing for:
ACS Automotive Recruitment
Full Time
position Listed on 2026-09-23
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Customer Care Manager - Main Dealer Aftersales Department
Competitive on experience
Maidstone
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T
Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Apply with us today.
Duties and
Responsibilities include:
* As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
* Leading and developing a team of 4 Service Advisors
* Acting as the main point of contact for customer care and escalations
* Handling and resolving customer complaints professionally
* Driving NPS scores and customer satisfaction KPIs
* Reporting performance and insights to senior management
* Overseeing daily operations to ensure a smooth and efficient service department
* Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
* Keyloop/Drive experience an advantage.
* Ability to work independently in a busy, pressured environment is essential.
* Technical skills and experience are essential.
* Well-presented and hold excellent interpersonal organisational skills.
For further details on this Supervisor/Reception Team Leader role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy
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