Retail Travel Advisor

At TUI, we’re an inclusive company that cares about our community. As a member of the Retail Team you’ll join the Maidstone store as a Travel Advisor, helping customers become destination experts and recommending and selling holidays, cruises, UK breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

• Use your passion to inspire customers and colleagues, while enjoying a great amount of fun.
• Drive to achieve sales objectives; in retail we call it “Smashing your targets”.
• Embrace change and rise to the challenges of a customer‑engaged role, both face‑to‑face and virtually.
• When things don’t go to plan, investigate and resolve questions or complaints confidently.
• Receive training on a variety of systems, empowering you to enhance your knowledge while bringing memorable holidays to life.

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve sales targets.
• Able to prioritise multiple tasks in a fast‑paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with customers and colleagues.
• An organised individual who takes pride in their work and communicates effectively.
• Able to work a varied shift pattern each week in line with shop opening and closing times.

• Starting salary of £13.09 per hour.
• Commission scheme rewarding you for exceeding targets.
• Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
• Health and wellbeing support across financial, health, social, community and career areas.
• Investment in your development and career progression.
• Pension scheme and life assurance.

We encourage diversity, equity and inclusion, and we welcome applicants of all backgrounds. Please let us know if you require any support due to disability or impairment.