Deputy Manager

Deputy Manager – Jollyes Pets - Maidstone. Salary £28,500 - £30,000 p.a. + bonus potential of up to £2,000 p.a. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following recent growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Maidstone store.

• Competitive salary of £28,500 - £30,000 p.a., plus annual bonus potential of up to £2,000 p.a., subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

• Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence, managing people, financial performance, store standards and customer service.
• Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being:
  Genuine, Wise, Eager, Focused, Together.
• Ensure you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. Training provided.
• Deliver the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

• A passion for pets and people – delighting customers by ensuring an unrivaled shopping experience.
• Previous retail management experience, including deputising for the Store Manager and managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Demonstrated track record in developing business performance and exceeding KPIs, while delivering the highest levels of store standards including health & safety and legal compliance.
• Commercially aware with a proactive approach, strong planning and organisation skills.
• Will have own transport with a UK driving licence, and may occasionally need to work out of hours or provide cover in other stores.
• Full time, permanent position – 40 hours per week, working 5 days out of 7.

Location:

Maidstone, Kent, ME16 0DT
, United Kingdom.