Sales Administrator

Position: Sales Administrator (Permanent)
Job Title:

Sales Administrator

Location:

Staplehurst, Kent

Salary: £30,000 per annum

Job Type: Full time, Permanent

Working Hours:

Monday to Friday, 40 hours per week, between 8.30am and 5.00pm

Are you a veterinary nurse or clinical professional looking to transition into a dynamic commercial role while still staying close to the veterinary industry?

If you thrive in a fast-paced sales environment and enjoy building relationships with customers, we're looking for a Sales Administrator with strong commercial awareness/drive to help grow our veterinary equipment business. This position offers real scope for development into account management or internal sales.

Company Overview:

Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry.

Please note that candidates must live within amile radius from Staplehurst to be considered for this role.

About the role:

You will play a vital role in supporting the sales department ensuring the smooth operation of all customer-facing sales activities. Responsibilities include handling inbound sales enquiries via phone, email and other channels, preparing quotations/sales orders and providing accurate advice on our full range of veterinary equipment and consumables.

Working closely with our external sales consultants, you will assist with customer queries, monitor order progress and ensure timely communication regarding delivery expectations.

This position requires a proactive, detail-oriented individual with excellent communication skills and a strong commitment to customer service.

Responsibilities & Duties:

Customer Service & Sales Administration

Act as primary point of contact for customers contacting Burtons Sales Department regarding orders, quotations and general product enquiries
Enter orders accurately after verifying customer requirements
Process orders, ensuring accurate order details, products, pricing and advising on stock availability
Assist in managing back orders and ensuring customers are informed of lead times/substitutions
Compile accurate quotations based upon customers' requirements, while updating and maintaining progress status within the CRM system, ensuring timely order conversion
Support external sales consultants with customer information, pricing, order conversions and delivery updates
Resolve customer issues/complaints promptly and professionally
Co-ordinate sales enquiries and sales leads following company procedures
Liaise with Service Department/Repair Centre when required to resolve customer queries
Liaise with Accounts regarding invoicing, credit limits and payments when required
Coordinate with Purchasing and Warehouse teams ensuring accurate/timely order fulfilment
Arrange collections and process equipment returns/credits

Product and Equipment Advice

Advise customers on available/suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements
Confidently provide advice of Burtons equipment to a range of veterinary professionals, from laypersons to highly trained specialists in their field
Understand veterinary practices and the industry to provide an excellent/informed customer experience
Ensure up-to-date product understanding of Burtons portfolio, staying on the forefront of product advancement

Logistics & Delivery Coordination

Liaise with customers and external sales consultants regarding order status
Liaise with logistics providers/internal dispatch teams to coordinate delivery schedules
Track orders and proactively communicate delivery status/potential delays to customers
Ensure all shipping/export documentation is correctly prepared

General Administration & Team Support

Support Head of Sales and external sales consultants with administrative and organisational tasks/projects.
Manage/organise sales correspondence, files, and internal communications.
Contribute to the continuous improvement of internal sales processes and customer service practices.
Adhere to company Health & Safety, Quality and GDPR compliance requirements.

Qualifications & Skills:

Strong verbal and written…