Technical Sales Engineer

Sales Engineer - Water

Reporting to:
Bids and Proposals Manager

Location:

Maidstone

Working Hours:

Monday-Friday, 08:00-17:00 (1-hour unpaid lunch) - 40 hours per week

Contract Type:
Permanent | Full-Time | Office-Based

This delivery water contractor are seeking a technically minded professional who can combine strong technical expertise with commercial awareness. The successful candidate will provide technical advice and support across a range of wastewater and potable water products, working closely with the Sales Administrator and Sales Team to ensure quotations and customer enquiries are handled accurately and efficiently. This is a customer-facing and commercially focused role requiring strong communication, organisational skills and technical understanding.

• Technical Presentations
  • Prepare and deliver technical presentations (face-to-face or virtual) to explain products and services to customers.
• Technical Support
  • Provide technical input to support quotation preparation.
  • Ensure solutions are technically accurate, feasible and correctly costed.
• Key Account Management
  • Act as primary point of contact for service contract customers (primarily housing providers).
  • Collate reports and KPI information.
  • Respond to technical enquiries and customer issues.
  • Coordinate responses by liaising with operational staff, planning and sales teams to maintain high customer satisfaction levels.
• Customer & Engineering Support
  • Work alongside customers and engineers to assess equipment needs.
  • Ensure products meet system and performance requirements.
• Sales Support
  • Collaborate with the sales team to understand customer demands.
  • Assist with negotiations on contract terms to secure orders while ensuring compliance with product standards and delivery expectations.
• Product Development
  • Provide input on product improvements.
  • Recommend new and enhanced products to customers.
• Problem Solving
  • Support customers with product-related technical issues.
  • Ensure effective resolution and high levels of satisfaction.
• Customer Service & Marketing Support
  • Assist the Marketing Manager with sourcing material for social media content (approx. 3-4 posts per month).
  • Issue customer feedback forms following site visits and follow up on negative responses.
  • Submit monthly feedback summary reports to the Bids and Proposals Manager.
• Enquiry Management
  • Monitor the shared sales inbox.
  • Direct enquiries appropriately and gather initial information required for quotations.
• Service & Maintenance Agreements (CSM)
  • Maintain accurate and up-to-date records.
  • Issue new service and maintenance agreements as required.

Essential

• Communication
  
  Skills:
  
  Ability to clearly explain complex technical information.
• Organisational
  
  Skills:
  
  Capable of managing multiple tasks within a fast-changing environment.

Desirable

• Technical Expertise:
  Strong understanding of potable water booster sets and small domestic wastewater treatment plants.
• Sales
  
  Experience:
  
  Demonstrable experience in technical sales (wastewater solutions advantageous).
• Experience with in the wastewater industry.
• Knowledge of Salesforce CRM and ability to generate data reports (training available if required).

• 22 days annual leave plus bank holidays
• Private healthcare
• Income protection
• Pension scheme
• Onsite parking
• In-house gym
• Company events
• Employee referral scheme
• Free bus commute