Entry Level Sales & Management Development

EE & BT Group Broadband & Connectivity Solutions About Instant Connections

At Instant Connections, we believe the strongest brands are built through genuine human interaction.

We work alongside nationally recognised organisations to help them connect with new customers through professional, face-to-face marketing and customer acquisition campaigns.

As our Maidstone operation continues to grow, we're expanding the team supporting one of the UK's most recognised telecommunications groups, representing EE & BT Group broadband and connectivity solutions across residential communities.

We're looking for ambitious, people-focused individuals who want to develop their communication, sales and leadership skills while working towards greater responsibility within a growing team.

No previous telecommunications or sales experience is required. We provide structured training, ongoing coaching and clear opportunities to develop.

You'll begin by learning the fundamentals of customer acquisition and representing EE & BT Group products through residential face-to-face campaigns.

Rather than relying on passive advertising, you'll speak directly with customers, understand what they need from their home connectivity and introduce solutions that may suit their circumstances.

You'll learn how to communicate confidently, understand customer needs, explain products clearly and manage the customer journey professionally from the first conversation through to application.

As your experience and performance develop, there are opportunities to take on greater responsibility within the team, including coaching, leadership and management development.

You'll be trained to:

• Engage with customers through residential face-to-face outreach
• Introduce EE & BT Group broadband and connectivity solutions
• Understand individual customer needs before recommending suitable options
• Explain broadband speeds, Wi-Fi performance, packages and contract options clearly
• Answer questions and build trust through professional conversations
• Guide customers through the application process accurately
• Develop your communication, negotiation and customer engagement skills
• Work alongside experienced team leaders to improve your performance
• Represent Instant Connections and the brands we work with professionally

As you progress, you'll also have the opportunity to develop skills in team leadership, coaching and campaign management.

We don't expect you to arrive knowing everything.

Our training programme is designed to give you a strong understanding of both the campaign and the skills required to perform consistently.

Training includes:

• Customer communication and engagement
• Customer care and compliance
• Goal setting and performance development
• Leadership and coaching fundamentals

You'll continue receiving support and feedback from experienced team leaders as you develop.

We're interested in people who are confident, motivated and comfortable speaking with new people.

You may be a good fit if you're:

• Ambitious and motivated by progression
• Comfortable working in a fast-paced, people-focused environment
• Positive, reliable and professional
• Willing to learn and apply feedback
• Self-motivated and comfortable working towards personal goals
• Interested in developing leadership and management skills

Previous experience in sales, hospitality, retail, customer service, sport or other customer-facing environments can be useful, but isn't essential.

Attitude, consistency and willingness to develop matter far more to us than having a particular background.

• Performance incentives and recognition
• Ongoing coaching and development
• Opportunities to progress into Team Leader, Sales Coach and management…