Operations Supervisor

Operations Supervisor page is loaded## Operations Supervisor locations:
Maidstone Bus Depottime type:
Full time posted on:
Posted Todayjob requisition :
JR031732
** Operations Supervisor
** Maidstone  42 hours per week | Rotating shifts (5 days out of
7)
** Welcome to Arriva
** We’re looking for an Operations Supervisor to support the safe, reliable, and efficient delivery of bus services at our Maidstone depot. This is a hands-on operational role where you’ll support drivers, manage daily service delivery, and respond to real-time operational challenges.
** What you’ll be doing
*** Act as the first point of contact for drivers throughout the operating day
* Manage day-to-day service delivery, including duty allocation and network control
* Respond to incidents such as service disruption, collisions, diversions, and passenger issues
* Promote a strong Health & Safety culture and ensure regulatory compliance
* Deliver driver briefings and support training, coaching, and performance standards
* Handle customer enquiries, complaints, and lost property processes
* Accurately record hours worked and support cost-effective operations
* Contribute to daily KPI tracking and continuous improvement initiatives
** What we’re looking for
**** Essential
* ** PCV license
* Supervisory experience in an operational or people-focused role
* Good understanding of Health & Safety
* Knowledge of the PCV/HGV industry
* Experience working with Trade Unions
* Strong communication, organizational, and decision-making skills
* Confident IT user
* Flexible, resilient, and able to work under pressure
** Desirable
* ** First Aid qualification (or willingness to obtain)
* Coaching or people development experience

At Arriva, we value the diversity of our people and are committed to creating an inclusive environment where everyone can thrive. You’ll be part of a supportive management team with opportunities to develop and grow your career in public transport.
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