Stock Controller

Zend Group is on a mission to be the UK's best eCommerce fulfilment business - and we're growing fast. We ship thousands of orders every day for ambitious brands across health and wellness, sports nutrition, beauty and beyond. Accuracy and trust are at the heart of everything we do.

That could be you.

Zendbox is looking for a hands-on Stock Controller to protect inventory accuracy across our fast-paced, multi-client 3PL operation. You'll own cycle counting, investigate discrepancies and ensure that what our systems say is in stock matches what is physically in the warehouse.

If you enjoy getting to the bottom of problems, working with data and helping teams get things right first time, this could be the role for you.

• Maintain accurate inventory records across our WMS and connected platforms, reconciling physical stock with system balances.

• Check stock movements, replenishment, transfers and location changes to maintain accurate records and traceability.

• Own the cycle count programme, prioritising high-value, high-volume and high-risk SKUs and supporting stock audits.

• Investigate discrepancies promptly, identify root causes and implement corrective and preventive actions (CAPA).

• Ensure stock adjustments are supported by evidence, authorised and accurately recorded.

• Oversee the accuracy of Goods In receipting, SKU identification, quantities, put-away and stock locations, escalating operational issues to the Goods In team.

• Monitor batch and lot codes, expiry dates, FEFO/FIFO stock rotation, and quarantined, damaged or returned stock in line with customer requirements.

• Identify aged, slow-moving and obsolete stock, flagging risks and recommending action.

• Produce inventory reports covering accuracy, cycle counts, discrepancies, adjustments, outstanding investigations and CAPA.

• Work with Goods In, Replenishment, Outbound, Customer Experience and Operations to resolve stock issues before they affect stock or SLAs.

• Follow SOPs, customer-specific requirements, traceability and safety controls, and support peak and improvement projects.

• Goods In and Replenishment – keeping stock receipts, put-away and movements accurate.

• Outbound and Customer Experience – resolving stock issues before they affect orders or customers.

• Operations – escalating risks, reporting trends and improving stock processes.

• This is an inventory control and oversight role, not overall management of Goods In operations or warehouse teams.

• Stock adjustments must not be made without appropriate investigation, evidence and authorisation.

• Hands-on stock control or inventory management experience in warehousing, fulfilment or distribution.

• Practical WMS experience covering inventory movements, cycle counts and stock adjustments.

• Strong Excel skills and confidence investigating and interpreting inventory data.

• Understanding of SKU control, stock reconciliation and discrepancy investigation.

• Excellent attention to detail, organisation, communication and problem-solving.

• Ability to work with operational teams in a fast-paced, service-led environment.

• Experience in multi-client 3PL or high-volume D2C/eCommerce fulfilment.

• Batch/lot traceability, expiry control and FEFO/FIFO experience, particularly in health, wellness or supplements.

• CAPA, root-cause analysis and continuous improvement experience.

The following are proposed KPIs, subject to confirmation against operational baselines and customer requirements:

• Inventory accuracy - at least 99.9%.

• Cycle count compliance - 100%…