Assistant Director of CRM Operations

Job Title

Assistant Director of CRM Operations

This position supports new student enrollment efforts through configuring and tracking communication campaigns with the Salesforce and TargetX environments. As a critical part of the role, this position builds on campus admissions events within Salesforce CRM and all supporting systems. This position supports the admissions teams by monitoring inquiry data, counselor territory data, and data imports. This will position will also serve as a backup for the director when the director is not able to refresh People Soft data extractions.

This position will interact with members of the admissions team, admissions operations, and members from the Marketing & Communications departments. Typical hiring range for this position is $55,000 to $64,000 commensurate with qualifications and experience.

About the University:
The University of Maine is a community of more than 11,900 undergraduate and graduate students, and 2,500 employees located on the Orono campus, the regional campus in Machias, and throughout the state. UMaine is a land, sea and space grant university, and maintains a leadership role as the University of Maine System's flagship institution. UMaine is the state's public research university and a Carnegie R1 top-tier research institution, dedicated to providing excellent teaching, research and service for Maine, the nation and the world.

More information about UMaine is . The University of Maine offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options. UMaine is located in beautiful Central Maine. Many employees report that a primary reason for choosing to come to UMaine is quality of life.

Numerous cultural activities, excellent public schools, safe neighborhoods, high quality medical care, little traffic, and a reasonable cost of living make the greater Bangor area a wonderful place to live. Visit the Maine Office of Tourism to learn more about what the Bangor region has to offer.

• Bachelor's degree and experience with large administrative databases
• Demonstrated written and oral communication skills
• Recent and demonstrated experience with query writing and email communication (drip) campaigns
• Ability to work with multiple projects and deadlines simultaneously
• Demonstrated ability to work independently and in collaborative teams.
• Technical skills
  • Demonstrated capacity to manage spreadsheets; this includes scripting in either Microsoft Excel or Google Sheets
  • Experience working directly with CRM
  • Experience in building queries or programming in SQL and HTML
  • Experience working with multi-faceted communication plans (preferably in higher education contexts)

• Master's degree or equivalent education and experience
• Familiarity with data analytics tools such as R, Python/Pandas
• Familiarity with version control concepts and tools (e.g. Git and Git Lab)
• Familiarity with MS Power BI or similar BI products
• Familiarity with large administrative datasets such as People Soft (with a focus on PS Campus Solutions)

To be considered for this position you will need to "Apply" and upload the documentation listed below:

• a cover letter which describes your experience, interests, and suitability for the position
• a resume/curriculum vitae

Candidates selected to proceed to the final stages of the search process will be requested to provide a list of names and contact information for references.

Incomplete application materials cannot be considered. Materials received after the initial review date will be…