Center Supervisor

Do you enjoy helping others succeed and leading a team that makes a difference for members every day? Are you someone who can offer encouragement, provide clear guidance, and step in to help when things get busy? If so, we’d love to hear from you!

Acadia Federal Credit Union is seeking a full-time Support Center Supervisor to lead our Support Center team. In this role, you’ll coach and develop Support Specialists, coordinate schedules and daily workflow, and use call reviews and reports to help strengthen our member experience. You’ll also work alongside your team to answer member questions, resolve concerns, and connect members with products and services that meet their needs.

We’re looking for someone who communicates clearly, stays organized as priorities shift, and brings a patient, supportive approach to helping members and teammates succeed.

Named one of the Best Places to Work in Maine every year from 2022–2026, Acadia Federal Credit Union is a growing, community-focused organization where our people come first. We invest in our employees with competitive pay, outstanding benefits, opportunities for growth, and a workplace culture built on collaboration, respect, and purpose.

• Competitive compensation
• Comprehensive medical, dental, vision, life, and disability insurance
• Paid time off plus 24 hours of paid Volunteer Time Off annually
• 401(k) with up to a 6% employer contribution (3% contribution + up to 3% match)
• $5,000 annual tuition reimbursement to support your professional growth
• Wellness reimbursement up to $500 annually
• Employee banking perks, including a 1% loan rate discount beginning on your first day
• And, much more!

If you’re looking for an opportunity where you can help others grow while creating positive experiences for our members, we’d love to hear from you. The position will remain open until the right candidate is found. Starting pay: $24.00 to $25.00 per hour, based on experience and qualifications.

An Equal Opportunity Employer