Customer Service Representative

The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support.

Schedule:

7am-5pm

4-day work week with rotating day off (M-F only).

$18-$23/hr (depending on experience)

Bi weekly pay

• Process customer orders, returns, and exchanges accurately and efficiently.
• Respond to customer inquiries via phone, email, and fax promptly and professionally.
• Assist customers with product information, order status, returns, and other service-related inquiries.
• Address and resolve customer complaints and issues promptly.
• Ensure a positive customer experience.
• Escalate complex or unresolved issues to the appropriate department or manager.
• Verify customer information and ensure all transactions are completed correctly.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Stay informed about company products, services, and promotions to assist customers effectively.
• Provide customers with detailed and accurate product information and recommendations.
• Work closely with other team members and departments to ensure a seamless customer experience.
• Participate in team meetings and training sessions to continuously improve customer service skills.
• Assist with bi-annual plant inventories.
• Perform other duties as assigned.

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
• Positive attitude and a solid commitment to providing exceptional customer service.
• Ability to work under pressure and meet tight deadlines.

• Competitive Salary
• Vision insurance
• Dental insurance
• 401(k) matching
• Health insurance
• Paid time off

Job Location: Bridgton, Maine

Join Everlast Roofing to lead our team in top-quality manufacturing.