Cage Supervisor

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness—reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

Is responsible for leading and supervising Cage Cashiers and Vault Cashiers in the effective and efficient operation of Cage, Sports book and Reward’s Club operations.

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state and federal policies and procedures.
• Provides training and professional career development of Cage Cashiers and Vault Cashiers.
• Performs administrative duties by way of accurate data entry, completing all department file documentation accurately and efficiently, and communicating concerns with management and other departments.
• Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
• Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
• Demonstrate the ability to perform all functions of the Cage Cashier and Vault Cashier positions in an exceptional manner always leading by example.
• Verifies the casino bank deposit.
• Performs random audits of Cage Cashiers to ensure compliance with specified department policies and procedures and internal control compliance.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Maintains courteous and effective working relationships with others.
• Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs all other duties as assigned.
• Note:
  
  This job description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.

• High school diploma or general education degree (GED) required.
• Successfully pass a pre-employment background check.
• Must be able to obtain, and maintain, a Maine State Dual Gaming/Sports book License.
• Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C).
• Two (2) years of Cage Cashier or Vault Cashier experience or equivalent casino positions is preferred.
• Three (3) years of cash handling experience required.
• Three (3) years of guest service experience required.
• The ability to evaluate situations and make effective, sound decisions and problem solve is required.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

This position requires that the team member be able to stand for long periods of time, up to four (4) hours without a break, to…