Customer service

Sales - Customer Service Representative

Position Type:
Contractor Onsite position

Location:

North Berwick, ME, United States, 03906

Hours:

Mon‑Fri 7:30 am‑4:00 pm. Occasional overtime. Type:
Temp to hire.

Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials that meet the organization’s standards of price, quality, timing, and reliability of supply.

Must be a US citizen and be able to show a US passport or certified birth certificate with a raised seal on day one.

Client‑specific background screening required – see Background Checks section below.

See attached document with onboarding/badging process details.

Professionalism a must. Customer‑service skills required.

Computer skills required (MS Office and Outlook daily).

Steel‑toe shoes required. Dress code: jeans/long pants and collared shirt/blouse.

• Unloads, receives and puts away incoming product, goods, tools and/or equipment; unpacks bales, crates, and other containers; checks for damage and for discrepancies between goods and invoices.
• Accurately sorts, labels, moves and stores items; places material or items on racks, shelves, or in bins according to predetermined sequence such as size, style, or product codes; arranges storage to optimize crib space.
• Issues product, goods, tools and/or equipment to site employees; documents and maintains accurate records for issued and returned items.
• Enters data into a database or other computerized system to maintain up‑to‑date stock records; retrieves stored information to respond to inquiries (e.g., inventory levels or delivery schedules); documents discrepancies on an error log and seeks management advice on appropriate corrective action.
• Requests requisitions to replenish inventory.
• Assists with inventory level maintenance; performs cycle counts and prepares report results.
• Inspects and measures tools/equipment for defects, wear and tear and reports damage or wear to supervisors.
• Prepares periodic inventory or maintains perpetual inventory of supplies and equipment.
• Delivers tools or equipment to associate work locations.
• Investigates and locates lost or misplaced equipment or safety supplies.
• May repair, service and lubricate tools and equipment as required.
• Will answer internal calls from the client and call vendors.
• Will handle invoice resolution.
• Performs other related duties as requested.

• 3+ months relevant experience and/or training. High school diploma or equivalent preferred (not required).
• Loading, unloading, picking, packing or moving goods in a warehouse environment.
• Demonstrated ability to read and interpret documents such as safety rules, work orders, operating and maintenance instructions, and procedure manuals.
• Basic computer knowledge and proficiency and/or a demonstrated technical aptitude to learn; preferred technical skills include MS Office products, Vista, Control, SX.e, Prophet 21.
• Basic mathematical skills (addition, subtraction, multiplication, division in all units; ability to compute rate, ratio and percent).
• Strong communication and customer‑service skills.
• Ability to work in a team environment and be self‑motivated to accomplish assigned tasks and goals.
• Attention to detail and safety‑mindfulness.

• May be required to wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.).
• May be required to pass warehouse equipment certifications (written and/or driving).
• Assigned work shifts may vary and/or rotate.
• Overtime, extended day, evening and weekend work may be required; little to no advanced notice may be given.
• Must be able to handle physical inventory and lift up to 25 lb or greater with assistance following standard operating and safety procedures.
• Regularly required to stand, walk, kneel, bend, crouch, crawl, climb, and balance.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus are required.

• Customer Service Representative (CSR)
• Computer skills – MS Office