Grooming Salon Manager

Petco Grooming Career

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose‑driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The Grooming Salon Leader’s primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry‑level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert‑level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort and well‑being of the pets in our care.

• Oversee day‑to‑day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans.
• Recruit, hire, train, and supervise a team of entry‑level trainees up to professional level grooming staff, provide coaching, feedback, training and performance evaluations, while fostering a positive and collaborative work environment that encourages teamwork, professional growth and continuous learning.
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity and accommodate customer demand, balancing team availability with business needs and ensuring coverage during peak hours.
• Monitor salon performance metrics such as revenue, customer satisfaction and partner productivity, analyze data to identify areas for improvement and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base and boost profitability.
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and proactive resolution to questions or concerns.
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your teams’ skills.
• Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning and gland cleaning, according to pet parent’s instructions and adhering to breed standards and company policies and procedures.
• Operate and maintain various grooming instruments, including clippers, blades, shears, brushes and dryers.
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions and temperament.
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices and products to promote the overall well‑being of the pet.
• Always ensure the well‑being and safety of every animal in the salon, monitor pets for any signs of discomfort, illness, or injury and promptly report any concerns to pet owners and store management.
• Perform quality checks to maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies,…