Health Access Coordinator

Sliding Fee Discount Program Manager

This position serves as the primary liaison between the health center and patients to ensure care is affordable and compliant with HRSA Health Center Program requirements. This role manages the end-to-end process for the Sliding Fee Discount Program (SFDP), screens for external assistance, manages patient accounts receivable with a strong emphasis on self-pay balances, payment plan creation and oversight, and proactive financial counseling.

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see, and hear. Eye hand coordination and manual dexterity required. The employee must occasionally lift/move up to 25 pounds, bend, stoop, stretch or crouch.

Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office setting. The noise level is usually quiet. Occasional evening or overtime work as needed.

Experience and skill requirements:
The following experience and skills are considered essential:

• 1-3 years in medical billing, patient accounts, collections, or financial counseling – ideally within a Federally Qualified Health Center (FQHC), preferred
• Proficiency with EMR/Practice Management software
• Strong understanding of Federal Poverty Guidelines (FPG) and HRSA compliance standards.
• Computer experience using Microsoft Windows and Microsoft Office software products, including Word and Excel, required.
• Strong written and verbal communication skills.
• Ability to handle sensitive financial discussions with empathy.
• Exceptional organizational ability and attention to detail.
• Ability to establish and maintain effective working relationships with other employees and the public, using tact and discretion.
• Ability to communicate and present information.
• Ability to identify problems and recommend solutions.
• Ability to establish priorities and coordinate work activities.

Education requirements:

The following education requirements are considered essential:

• High School diploma or equivalent with emphasis on office and business skills including keyboarding, filing, and multi-tasking, required.
• Post secondary education in medical billing/coding or related training preferred.