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Front Desk Agent

Job in Newry, Oxford County, Maine, 04261, USA
Listing for: Sugarloaf Mountain Corporation
Full Time position
Listed on 2025-12-31
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Hotel Front Desk
Salary/Wage Range or Industry Benchmark: 17 - 20 USD Hourly USD 17.00 20.00 HOUR
Job Description & How to Apply Below
Location: Newry

Overview

Sunday River is seeking full-time Hotel Front Desk Agents for our busy winter season! Provide a warm welcome and fond farewell to each guest and create magic moments throughout the guests' stay. You will be on the front line, making great first impressions for our guests, providing information about the resort and local area, and offering a full range of hotel amenities and services to them.

Responsibilities will also include settling guest accounts upon check‑out, resolving guest issues, and completing special requests in accordance with our service values.

Responsibilities
  • Exceed guests' expectations throughout their stay
  • Go above and beyond to satisfy guests' needs for special requests
  • Assist all guests with any questions or concerns
  • Check guests in with a warm and friendly demeanor
  • Ensure accurate room reservations and room assignments across the hotel
  • Provide information to guests regarding all Sunday River products and services
  • Sell lift tickets and other products
  • Assist with phone inquiries
  • Run pre‑arrival reports on a regular basis
Qualifications
  • High school degree or equivalent. Previous experience is preferred but not required.
  • Must be able to perform all duties and responsibilities of the position satisfactorily.
Compensation & Benefits
  • Wages range from $17 to $20 per hour, depending on experience, with opportunities for professional growth and advancement.
  • Seasonal Team Member perks include:
  • Free ski and golf pass for self, and additional passes for dependents of full-time Team Members.
  • Resort discounts on lessons, equipment rentals, dining, lodging, retail, and spa.
  • Eligibility for affordable Team Member housing.
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