Front of House Manager

Culinary Front of House Manager – Coastal Maine Botanical Gardens

Coastal Maine Botanical Gardens is hiring a Culinary Front of House Manager. This year‑round, full‑time position is benefits eligible and offers a salary of $60,000–65,000 (salaried, exempt).

The Front of House Manager will oversee operations in the café and snack shack, ensuring quality standards that promote the Gardens’ mission and enhance the guest experience. Seasonal schedule variations mean weekend availability throughout the year and evening availability in November and December.

• Participate in year‑round planning for the culinary department, including seasonal menus, catering events, staffing, and general understanding of upcoming season activities.
• Engage with guests and staff, receiving feedback.
• Participate in the hiring process for Front of House staff.
• Onboard and train Front of House staff in the café and snack shack.
• Maintain scheduling and timecards for all Front of House staff.
• Manage day‑to‑day operations in the café and snack shack.
• Maintain inventory for the Front of House and maintain monthly documentation in Toast POS.
• Order Front of House items, coordinating with Back of House for shared items.
• Oversee all Front of House needs for catering/events, including drinks, set‑up, paper goods, etc.
• Collaborate with other departments for garden events.
• Set clear expectations and provide coaching and feedback on performance improvement.
• Support excellent guest experience organization‑wide.
• Plan and develop systems to improve Front of House service quality and efficiency.
• Understand local, state, and federal food service laws.
• Participate in classes, workshops, and food shows to stay current with trends.
• Attend management and leadership meetings and training sessions.
• Participate in Gardens‑wide initiatives such as Gardens Aglow assignments.

• Occasionally required to sit, walk, and stand for long periods.
• Required to use hands to hold, carry, handle, or feel; required to reach with hands and arms.
• Required to talk and hear.
• Occasionally required to bend, lift, or climb.
• Often required to lift between 25–50 lbs.
• Work environment includes exposure to heat, moisture, and cold.

Application review will begin January 5, 2026.

• Demonstrated history of successful restaurant management; two years of Front of House management experience preferred.
• Experience with Toast or other POS systems preferred.
• Experience developing high‑performing, effective, and collaborative teams.
• Proficient in problem‑solving, planning, organizing, and prioritizing.
• Capacity to gather and analyze information, develop solutions, and use reason.
• Commitment to excellence in food and beverage hospitality and guest experience.
• Desire to provide excellent customer service.
• Experience in setting personal and team goals and objectives.
• Excellent oral and written communication.
• Proficiency in Microsoft programs, including Excel.
• Maintain current certifications in food & beverage (Serv Safe).
• Respect for plants, nature, and the outdoors; interest in the Gardens’ environment.
• Commitment to integrating Inclusion, Diversity, Equity, and Accessibility principles into operations and visitor interactions.

Boothbay, ME