Director of Housekeeping

Responsibilities

• Direct daily operations for Housekeeping, Laundry, and Uniform departments, ensuring strict adherence to Forbes Five-Star and AAA Four Diamond standards.
• Conduct rigorous daily inspections of guest rooms and public areas, utilizing a data-driven approach to identify trends and areas for improvement.
• Manage inventory of linens, uniforms, and cleaning supplies, maintaining par levels that support high occupancy without excess waste.
• Oversee the resort's laundry facility operations, ensuring equipment efficiency and linen longevity.
• Recruit, train, and mentor a team of 40+ housekeeping associates, supervisors, and managers.
• Implement comprehensive training programs focused on luxury service protocols, safety, and efficiency.
• Foster a culture of accountability and pride, reducing turnover by creating clear pathways for career progression.
• Develop and manage the annual housekeeping budget, monitoring labor costs and operating expenses (CPOR) daily.
• Analyze productivity reports to optimize scheduling, ensuring labor aligns with occupancy fluctuations.
• Partner with the Director of Engineering to implement preventive maintenance programs that protect asset value.

• Minimum of 5-7 years of progressive management experience in Housekeeping within a luxury hotel or resort environment.
• Experience with Forbes or AAA audit processes is non-negotiable.
• Bachelor’s degree in hospitality management or business administration preferred.
• Proficiency in PMS (Property Management Systems) such as Opera, and housekeeping management software (e.g., HotSOS, Alice).
• A hands-on approach. You are as comfortable inspecting a VIP suite as you are presenting P&L variance reports to ownership.
• Competitive base salary and bonus
• Medical, dental, and vision insurance coverage