Concierge - Bellagio

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Concierge at Bellagio, you will create WOW moments by providing personalized service and anticipating guest needs with professionalism and care. You’ll handle requests across multiple channels, resolve conflicts quickly, and connect guests to the best of MGM Resorts—whether rooms, restaurants, shows, cabanas, or exclusive events. Acting as a brand ambassador, you’ll build strong relationships with guests and vendors, while using your knowledge of citywide offerings and hospitality networks to craft unforgettable experiences throughout their stay.

THE STARTING RATE: $19.00 per hour

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.

• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges

• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests

• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests

• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community

• As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures

• May check in/out hotel guests

• High School Diploma or GED required

• 1+ years of prior relevant experience working in front services at a hotel/casino, spa, retail, or admin/office work preferred

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA preferred

• Bilingual preferred.

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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JOB DESCRIPTION:

Are you ready to JOIN THE SHOW
? Apply today!