IT Support Specialist – Helpdesk & Troubleshooting

Requirements

• Preferred Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• At least 2 years of hands‑on experience in IT support, help desk, or technical support roles.
• Proficient in Windows and Mac operating systems, along with Microsoft 365 and Google Workspace.
• Knowledge of networking concepts (TCP/IP, DNS, DHCP) is advantageous.
• Experience in supporting remote users and troubleshooting issues through remote desktop tools.

• Serve as the first point of contact for users needing assistance, addressing problems via phone, email, or in‑person.
• Install, configure, and resolve issues with hardware (desktops, servers, laptops, printers, phones) and software applications.
• Manage user accounts, passwords, and permissions on platforms like Active Directory, Office 365, and Google Workspace.
• Set up and maintain workstations, peripherals, and mobile devices.
• Facilitate the IT onboarding and offboarding processes for employees.
• Monitor and respond to service desk tickets promptly and professionally.
• Help maintain an inventory of IT equipment and software licenses.
• Collaborate with other IT team members to escalation and resolve complex issues.
• Ensure adherence to IT policies and procedures, including best practices for data security.
• Document processes, solutions, and updates in the IT knowledge base, and provide training or guidance to users on basic technology usage.
• Perform other duties as assigned.

We are Baseball Lifestyle 101, a rapidly expanding apparel company based in Farmingdale, New York. We take pride in the community we have established and the apparel we create for baseball enthusiasts everywhere. We believe that the team we develop today lays the groundwork for our future achievements.

• Ability to stand or sit for extended periods.
• Capability to lift 50 lbs.
• Repetitive wrist motion.
• Auditory recognition of alarms.

Shifts extend until tasks are completed.

Full‑time

$23.00 – $26.00 per hour

• 401(k) with matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

In‑person