Information Systems Specialist III

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The Maine Community College System (MCCS) is seeking a full-time Information Systems Specialist III (ISS III) to be located at Washington County Community College. Under limited supervision and a high level of judgment, this advanced technical services position is responsible for the management and troubleshooting of all classroom audiovisual and computing equipment, staff enterprise applications, and any needed research and proactive maintenance at the assigned college.

• Provide complex technical support and administrative functions across the full range of technologies supported by MCCS IT Shared Services.
• Install, configure, and maintain campus‑specific software and services based on college assignment.
• Keep up to date on current computer technology to make informed recommendations regarding policy development and improvements.
• Assist in the development of information technology plans for the college, working collaboratively with college employees and the Regional Helpdesk Manager.
• Perform troubleshooting and maintenance of user and server hardware, software, and SaaS environments.
• Develop and maintain detailed technical documentation, including user manuals and system operation guides.
• Provide exceptional support and service, focusing on user satisfaction and quick resolution of issues.
• Collaborate with other IT professionals on large‑scale projects across multiple remote sites.

• Bachelor's degree in Information Technology or a related field.
• Three (3) years of relevant work experience; experience and training may be considered in lieu of formal education on a year‑for‑year basis.
• Extensive knowledge of operating systems, networking protocols, and enterprise‑level applications.
• Familiarity with higher‑education IT needs, including academic software, student information systems, and online learning platforms.
• Knowledge of cybersecurity best practices and compliance requirements.
• Proficiency in diagnosing and resolving complex hardware, software, and network issues efficiently.
• Strong verbal and written communication skills.
• Ability to provide exceptional support and service, focusing on user satisfaction.
• Strong problem‑solving skills with the ability to prioritize tasks and handle multiple issues concurrently.
• High level of accuracy and attention to detail.
• Ability to work well within a team and collaborate with IT professionals on large‑scale projects.
• Flexibility to adapt to the rapidly changing IT landscape and new technologies.
• Ability to stay productive and engage under minimal supervision.

• Health, dental, vision, and life insurance.
• Retirement savings plan.
• Flexible savings accounts (FSA).
• Employee assistance program.
• Tuition waivers.
• 529 education plan with MCCS matching grant.
• Paid holidays, vacation, and sick time.

MCCS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and non‑discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affinity Office at (207) 629‑4000 or via TTY Relay 711.

To apply, please upload your cover letter, current resume/CV, and include names and contact information for three professional references. Official transcripts may be required. Applications will remain open until the position is filled.