Information Technology Application Support Analyst - Fraud Systems

Job Description

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

• Obtains information on application design and functionality to propose solutions to end users
• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
• Monitors routine and critical processes and workflows to proactively identify problem trends
• Assists with application implementations and configuration
• Performs root cause analysis and provides technical solutions to production related application errors
• Performs application testing in various environments
• Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
• Resolves complex problems or issues
• Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
• May act as lead to less experienced associates
• May act as subject matter expert (SME)

• Bachelor's degree in a related field and seven (7) years of related experience
• Or Associate's degree in related field and nine (9) years of related experience
• Or High School Diploma and eleven (11) years of experience

• Ability to communicate technical problems and solutions to non-technical users
• Excellent written and verbal communication skills

• Analyze, design, and troubleshoot information technology systems for efficiency and effectiveness
• Collaborate and lead efforts to gather technical requirements as needed for Technology initiatives or critical projects
• Provide technical directions and training to teams
• Guide and mentor junior IT analyst and other team members as needed
• Evaluate IT Standards and provide guidance on impact and how to apply to Fraud applications
• Work with Product team to draft Technology Features and maintain roadmap alongside Solution Architects
• Create dashboards in Splunk or other tools for visibility into monitoring and alerts
• Perform Safety & Soundness tasks such as password & API key rotations, vulnerability management, and support certificate updates
• Investigate and diagnose system problems, recommending and implementing corrective actions
• Document incidents and resolutions for future reference and knowledge sharing
• Participate in post-incident reviews and recommend system improvements
• Assist in data analysis and reporting tasks
• Maintain accurate documentation of system configurations, procedures, and support activities
• Generate reports on Applications
• Coordinate application upgrades, patches, and maintenance with support teams
• Work with vendors or developers to implement changes
• Collaborate with developers, infrastructure teams, business units and vendors as needed
• Support audits and drive to implement best practices

• Experience with scripting, automation, SQL etc.
• Familiarity with ITIL practices and ticketing systems (e.g., Service Now, Jira)
• Strong analytical & problem-solving skills
• Experience with Splunk and Dynatrace is preferred
• Experience with Visio or Lucid is preferred

Regions will not sponsor applicants for work visas for this position. Applicants for this position must be currently authorized to work in the United States on a full‑time basis.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Birmingham, AL, Atlanta, GA or Charlotte, NC.

Full time

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly…