Help Desk Analyst

Overview

Account Manager I Technical Recruiting I US RPO I Team Management I Managing US State Client Requirements

Work Location:

100% Onsite - Will utilize own vehicle to travel from Kennebec Valley Community College in Fairfield to Harold Alfond Campus in Hinckley (approximately 7 miles) when needed. Kennebec Valley Community College will reimburse for mileage traveled between these two campuses for work

• Active Directory experience

The Maine Community College System (MCCS) is looking for a short-term resource to serve as a Helpdesk Analyst located at Kennebec Valley Community College.

Under limited supervision using a high level of judgment, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.

The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environment.

This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.

This position will be on-premises at the KVCC campus in Fairfield Maine.

This position will support incoming tickets for KVCC, but also remotely triage and support, when possible, tickets for WCCC in Calais, and SMCC in Portland, ME.

Successfully complete installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.

Provide tier 1 technical support and administrative functions across MCCS IT services; troubleshoot classroom audiovisual and computing equipment; support enterprise applications and infrastructure divisions; install, configure, and maintain campus software and services; remote triage and support for other campuses when possible; complete installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC.

• Experience with Help Desk Ticketing
• Experience with In Person IT Support
• Azure AD/Teams experience is preferred
• Knowledge of design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all MCC campuses
• Ability to provide feedback and make recommendations on current technologies in a team environment
• Ability to assist students and faculty in labs by demonstrating proper use of equipment, hardware, and software
• Experience in researching, developing, and maintaining desktop documentation
• Excellent written and verbal communication skills

• Contract

• Associate

• Information Technology

• Information Technology & Services
• Technical and Vocational Training

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