Ingénieur Sécu & Réseau N2 - IMPERATIF : Fluent English & XP > ans

Ingénieur Sécu & Réseau N2 - IMPERATIF :
Fluent English & XP > 5 ans

Supervisor:
Global Network and Telecom Manager

• You will be part of the Global IT Infrastructure Center of Excellence (IT Infra CoE), which is in charge of managing globally Operations, Production, Projects and Strategy for IT infrastructure
• You arrive in a context of highly visible transformation Program requiring strong capacity of adaptation and aptitude for change
• Position is after the Level 1 and can be helped by the Level 3 Network and the Level 3 Security Engineers in case of support needs

• In 2025, the Industrial Solutions & Projects Business Group separated from XXXXs Group to become an independent company and named as YYYYY.
• Our new company boosts double‑digit growth, prospects for expansion in sectors at the heart of the energy and industrial transition, with an international presence close to our customers.
• We manufacture and design cables and complex solutions for our industrial customers. With a balanced presence between Western Europe and Asia, and recent investments in Poland and the United States, our human‑scale company is a local player with a global reach to 21 sites.
• Over the course of this year, we will be working together to define our identity, values and working methods in line with our culture, our size and our ambitions, while building on our century‑old industrial culture, the solidity of our technical skills and our proximity to our customers. Speed, responsiveness, simplicity and pragmatism will be at the heart of our approach.
• As part of our separation, we need to set up our own support teams for the central functions:
  Finance, Human Resources, Information Systems, Purchasing and Legal.
• Given the innovative nature of our approach, and our desire to completely redefine our support needs and imperatives, each of these new positions offers a unique opportunity to have a direct and visible impact on the future of our company.

• We are looking for talent with strong technical skills who can support Lynxeo corporate and worldwide Network and security landscape (Switches, Firewalls, WAF, …)
• He/she will work in close relationship with other teams to maintain the available solutions to help our Business Groups realise our Service‑oriented Digital Transformation
• He will need to demonstrate strong technical skills and experience managing parallel actions, with full control of the scope he/she’s managing (technical, inventory, best practices, obsolescence management…)

• Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported through the Problem Management Dashboard
• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them
• Act as the L2 level function and manage communication with vendors in case of problems, patches, and maintenance
• Ensure to keep the SMBD up to date by adding/modifying CI as implied by incidents, changes, and release processes
• Perform technical and management escalations as implied by the escalation process to ensure network and security tasks are progressing toward resolution and/or completion.
• Provide second line support and escalation of helpdesk tickets to our users, working accordingly to the SLA’s
• Provide remote support and change management assistance to our user base on an 8x5 basis as required
• Ensure that users are updated continuously on the status of their issues and that user satisfaction is maintained at a high level
• Typical services are LAN, WAN, IT/OT (Operational Technology) firewalls, infra as a code, Firewall rules automation

• Technical implementation of standard, complex, urgent Changes
• Integration of Changes in the ticketing tool
• Planning of Changes (implementation chronograms)
• Participation in Change Advisory Board (CAB) meetings
• Implementation of Changes in Business Hours (BH) and Non‑Business Hours (NBH)
• Update of technical reference documents and associated databases (Diagrams, operating procedures, CMDB, etc.)
• Contribution to the Security processes / workflows, (e.g., Firewall rules)
• Hand…