Cloud Observability Architect

Location: Yarmouth

Description We are seeking a Cloud Observability Architect to serve as a strategic advisor and facilitator, helping Tyler define how it measures, monitors, and understands the health of its cloud and SaaS platforms. The role will engage engineering, product, platform, and operations leaders in shaping a shared transition from traditional infrastructure-centric monitoring to a modern observability practice focused on application performance, customer experience, service reliability, and business outcomes.

Working through collaborative discovery, design sessions, and ongoing engagement with engineering, product, platform, and operations teams, the architect will help stakeholders establish enterprise observability standards, modernize tooling and processes, and build shared commitment to embedding telemetry, automation, and actionable insights throughout the software development lifecycle. The role will guide teams toward an application-first approach to observability, using application performance monitoring (APM), distributed tracing, logging, metrics, and infrastructure telemetry to develop end-to-end visibility across Tyler's critical business services.

Success in this role will be measured by broad stakeholder adoption of agreed observability practices and by measurable improvements in service reliability, incident detection and resolution, operational costs, cloud investment efficiency, and visibility into the performance and health of Tyler's most important customer-facing applications and services.

Responsibilities:
Facilitate the development of Tyler's observability strategy by bringing stakeholders together around an application-first approach focused on application performance, service reliability, customer experience, and business outcomes.

Partner with engineering and operational stakeholders to define, build, and evolve the enterprise observability architecture, using shared design principles and agreed telemetry patterns to promote consistency, scalability, and operational efficiency across the organization.

Engage business and technology stakeholders in developing and maintaining an observability platform strategy that consolidates tooling, reduces complexity, and encourages adoption of enterprise standards while incorporating the needs and constraints of diverse business units.

Serve as a trusted observability advisor to engineering, product, SRE, Cloud Operations, Fin Ops, governance, and executive leadership teams by listening to stakeholder needs, clarifying tradeoffs, facilitating decisions, and connecting groups around shared outcomes.

Lead collaborative evaluations of observability technologies, frameworks, and practices; document stakeholder requirements and tradeoffs; develop recommendations; and help teams reach informed decisions that improve visibility across applications, services, platforms, and infrastructure.

Drive the transition from infrastructure-centric monitoring to modern observability practices utilizing application performance monitoring (APM), distributed tracing, metrics, logging, and telemetry analytics.

Build alignment across stakeholder groups on enterprise observability principles, then help translate that agreement into standards, governance, architecture patterns, community engagement, and operational policies that establish observability as a core engineering discipline.

Partner with engineering and operational teams to define and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability frameworks that support customer commitments, SLA reporting, and operational excellence.

Convene engineering, operations, security, governance, and Fin Ops stakeholders to agree on telemetry collection, retention, alerting, and incident detection standards, balancing actionable insight, service reliability, alert fatigue, compliance, and observability cost.

Collaborate with Fin Ops teams to optimize observability-related costs through effective telemetry management, data lifecycle practices, and platform governance.

Facilitate a community of practice in which development, operations, and platform engineering teams share experience, surface concerns, jointly refine observability practices, and build peer support for adoption and continuous improvement.

Manage strategic relationships with observability vendors and partners, influencing product roadmaps, evaluating emerging capabilities, and ensuring Tyler maximizes value from its observability investments.

Scope and…