Director of Care Coordination

LEAP is a nonprofit organization dedicated to providing exceptional care and support to individuals with Intellectual and Developmental Disabilities (IDD) and Autism. Our mission is to empower individuals to live fulfilling lives by promoting independence, community engagement, self-determination, and the highest quality of care across services.

We are seeking an experienced human services leader to join our Senior Leadership Team as Director of Care Coordination.

The Director of Care Coordination provides strategic leadership and oversight for LEAP's established Case Management program while leading the development and implementation of Community Resource Coordination (CRC) services as Maine transitions toward the Lifespan Waiver.

This is a unique opportunity for an experienced case management or human services professional who enjoys both leading established services and building something new.

The Director will supervise and mentor LEAP's Case Management Assistant Director, provide overarching programmatic and regulatory oversight of Case Management, and serve as LEAP's organizational lead for CRC readiness, competitive procurement, program development, implementation, and quality.

Day-to-day supervision of Case Managers and routine Case Management operations will rest with the Case Management Assistant Director, allowing the Director to focus on senior-level strategy, leadership development, regulatory and quality oversight, program development, and emerging care coordination initiatives.

The Director also serves as LEAP's qualified Maine Care Section 13 Case Management Supervisor for services delivered to adults with developmental disabilities.

Lead CRC Development & Lifespan Readiness

• Serve as LEAP's organizational lead for Community Resource Coordination development under Maine's Lifespan Waiver.
• Monitor and interpret Maine DHHS/OADS, Maine Care, waiver, procurement, and implementation requirements.
• Lead organizational readiness planning and identify staffing, operational, training, quality, data, and implementation needs.
• Coordinate LEAP's preparation and response to competitive CRC procurement opportunities.
• If LEAP is selected as a CRC provider, lead development and implementation of the program from award through sustainable operations.
• Develop CRC workflows, policies, staffing structures, training expectations, documentation standards, quality systems, and implementation plans.

Provide Senior Leadership for Case Management

• Supervise, coach, and mentor the Case Management Assistant Director.
• Provide senior consultation regarding complex cases, regulatory interpretation, quality concerns, staffing challenges, and program improvement.
• Ensure LEAP's existing Case Management services remain stable, responsive, compliant, and person-centered.
• Maintain overarching programmatic and regulatory supervision required by Maine Care Section 13 while supporting the Assistant Director as the day-to-day operational leader of Case Management.

Drive Quality & Compliance

• Establish and monitor quality, compliance, and performance expectations across care coordination services.
• Support audit, licensing, certification, and contract readiness.
• Oversee documentation standards, HCBS compliance, Maine Care requirements, participant-centered practices, and continuous quality improvement.
• Analyze performance and quality trends and develop practical improvements when needed.

Develop People & Programs

• Partner with People & Culture and program leadership on workforce planning, recruitment, onboarding, training, and professional development.
• Help build a sustainable leadership structure for Case Management and emerging CRC services.
• Promote clear accountability, healthy delegation, professional growth, and sustainable workloads.
• Initially lead and supervise CRC staff as the program develops, with the ability to evolve the leadership structure as the service grows.

Build Strong Partnerships

• Represent LEAP in meetings and activities involving Maine DHHS/OADS, Maine Care, community providers, advocacy and resource organizations, and other stakeholders.
• Build productive relationships with individuals served, families, guardians, providers, and community partners.
• Participate in State meetings, provider forums, technical-assistance activities, and Lifespan implementation efforts.

Contribute to LEAP's Senior Leadership Team

• Participate actively in organizational planning and decision-making.
• Advise the…