Director of Enterprise Records

job location: pineland campus - new gloucester, me 04260,

education level: 4 year degree,

salary range: $65,000.00 - $75,000.00 salary/year,

job category: enterprise, at

at unity environmental university, we value different perspectives, champion innovation, and create an environment whereboth employees and learners can excel. We are committed to fostering a workplace where talent and dedication drive success.

the director of enterprise records serves as the operational backbone of unity environmental university’s information ecosystem,overseeing all institutional record flows including inbound and outbound communications, switchboard operations, mailroomlogistics, and backend data processing for students, donors,prospects, and enterprise partners. This position stewards the systems, processes, and people responsible for maintaining accurate, compliant, and high-integrity records that support enrollment, advancement, and student services, and institutional requests as needed.

acting as the central hub for enterprise record operations, the director ensures that data entering the university’s systems is accurate, timely, standardized, and aligned with institutional policy. This includes supervising enterprise-wide data entry, list management, document workflows, communications routing, and operational fulfillment functions. The director maintains the enterprise records catalog, ensures timely execution of services for sebus and centralized units, and leads process optimization efforts that reduce friction, increase efficiency, and safeguard institutional data quality.

this role is essential to unity’s ability to operate at scale,supporting the institution’s evolving structure, growth inenrollment, and commitment to technology-enabled operations.

• lead and supervise the enterprise records team, including switchboard, mailroom operations, transcript evaluation, and data processing, and communication flows.
• assign workloads, monitor performance, set coverage schedules,and ensure consistent service standards across all operational channels.
• build a high-functioning unit that can flexibly support multiple sebus and centralized functions with speed, accuracy, and clarity.
• oversee switchboard operations, ensuring accurate routing,documentation, consistent scripting, and high-quality constituent experience.
• maintain and update the enterprise phone tree, ensuring alignment with unit changes, emergency protocols, and institutional priorities.
• support centralized communication flows by ensuring outbound lists, routing, titles, and records are accurate and compliant.

• oversee mailroom operations, including inbound/outbound mail,package handling, scanning, distribution, storage, and workflow routing.
• ensure timely processing of physical documents (transcripts,checks, donor gifts, enrollment forms, audits, state/federal correspondence, etc.).
• create documented standards for turnaround times, chain ofcustody, and communication with sebus and the enterprise.

• supervise all backend data entry tasks, ensuring accuracy of constituency group in the records.
• oversee updates to constituent records in salesforce.
• ensure data timeliness, accuracy, and alignment with institutional best practices and compliance requirements.
• conduct regular audits and exception reports to identify and correct record discrepancies.
• oversee the transcript evaluation process for all incoming learners, ensuring timely and accurate assessment of transfer,military, experiential, and nontraditional credits.
• conduct regular quality checks and audits of evaluations toensure compliance with…