Admin Supervisor Patient Services Nights

Overview

Admin Supervisor Patient Services Full Time Nights -

Employer: DMC Rehabilitation Institute of Michigan. RIM is one of the nation’s largest hospitals specializing in rehabilitation medicine and research, with clinical expertise in spinal cord injury, brain injury, stroke, amputee, orthopedics and catastrophic injury care. The Institute operates 31 outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics.

Summary

The supervisor serves as a liaison on a designated shift, acting as a resource for management and staff. Provides on-site problem solving for management and administrative staff, facilitates and validates decision-making regarding nursing practice, assists in policy and procedure development, and participates in the education and development of patient care staff. Demonstrates a commitment to continuous improvement and to the mission, vision and values of the DMC, adhering to the DMC Customer Service Standards.

Ensures compliance with laws, government regulations, JCAHO requirements and DMC policies, and implements audit recommendations as directed. Commits to diversity objectives across hospital departments.

On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments. Makes decisions about staff and patient placement as needed. Facilitates interdepartmental problem solving on off shifts and weekends. Maintains high visibility and accessibility to staff. Promotes shared decision-making when interacting with staff and assigns pool and agency staff. Collaborates with other health care disciplines to provide optimal patient care and facilitates the delivery of patient services on all shifts and weekends.

May be required to be available for call and to work at various facilities. Uses six leadership actions and adheres to the DMC Customer Service Standards. Interprets and facilitates implementation of hospital and nursing policy/procedure. Actively participates in staff development and collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends.

Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes as needed. Adjusts staffing as necessary in collaboration with unit management or charge nurses, considering patient population and skill mix. Monitors staff interactions with patients, families and the public. Functions as a resource person for patient care. Responds to emergencies and collaborates with unit staff to ensure adequate staffing during emergencies;

facilitates transfer of patients to appropriate areas (e.g., ICU). Assists with orientation and training of staff, provides input for evaluation of staff and mentors new staff. Collaborates with management and staff to meet unit goals. Initiates disciplinary action when indicated and communicates relevant information to the manager. Serves on committees and participates in organizational activities as appropriate. Participates in performance improvement activities including data collection and shares accountability with the institution for maintaining competency.

Compliance

Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

* The essential functions of this job include but are not limited to those marked with an asterisk.