Store Manager, Retail & Store Manager

Description

$85,000- $135,000 ( Incentives Included)

Revised 01/15/2020

Revised 3/31/2026

Salary wage, exempt

Vice President of Store Operations

The Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.

• Ensure that the store reaches profitability target.
• Achieve monthly store sales target.

• Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Achieve Key Performance Indicator (KPI) goals monthly.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Control shrink, expenses and payroll.
• Monitor appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
• Responsible for all store security issues including the store alarm system monitoring, arming, and maintenance.
• Maintain a clean, neat store, including exterior, at all times.
• Comparison shop and report results; share information with director and make appropriate price adjustments.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Be an active member of a community civic group and/or a jewelry related organization.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Recruit, Interview, and hire employees according to Hiring Procedures.
• Continually evaluate, react to, and document performance issues and actively recruit management candidates.
• Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
• Perform monthly Performance Reviews for each Sales Associate, counsel each Sales Associate on improvement strategies, and document the review.
• Perform, at least annually, employee Performance Evaluations with each employee under your supervision and provide documentation of the evaluation.

• Inspiring Leadership
  - Motivates and energizes the team through passion, commitment, and a positive example, fostering pride, engagement, and a shared drive for excellence.
• Financial Management
  - Understands and applies financial metrics, sales goals, and expense controls to support profitable store operations.
• Ethical Conduct
  - Consistently demonstrates integrity, professionalism, and respect in all interactions, safeguarding trust with clients, colleagues, and the company.
• Customer-Centric Mindset
  - Champions exceptional service standards and ensures a consistent luxury experience.
• Communication
  - Communicates with clarity and impact, actively listening and adapting messaging to build alignment and positive relationships.
• Conflict Resolution
  - Addresses client and team concerns with professionalism, empathy, and fairness, resolving issues quickly to maintain trust and positive relationships.
• Emotional Intelligence
  - Demonstrates empathy, rapport-building, and confidence.
• Performance Management
  - Conducts annual performance reviews and provides ongoing monthly coaching and feedback to support employee development, recognize achievements, and drive accountability for results.
• Decision-Making & Delegation
  - Empowers team members by delegating responsibilities appropriately while maintaining accountability for outcomes, making informed and decisive choices that drive store performance and long-term success.
• Ownership Mindset
  - Acts with an ownership mindset, making decisions that protect resources, strengthen company performance, and uphold long-term organizational health and success.

This position has direct supervision responsibilities.

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of…